After you placed the order in
ONKING eGo website and confirmed the payment, our eGo Team officers will
process it on the next working day and arrange your delivery. However, due to
stock availability in different Stores, ONKING may take up to another 1 to 2
working days to make the item ready for your Store-Collection or ready for
shipping out from dedicated location. For smaller items that selected for
delivery and you can receive your purchase within 1 to 5 working days.
TWICE INSPECTION Our warehouse will perform due
diligence inspection twice to ensure the quality of our product, including the
parts or accessories user manual and warranty card are good in condition before
we delivered to our customer.
Standard Deliveries for Smaller
Delivery of your purchase falls
into 2 schemes:
ONKING Delivery (Klang Valley
areas): Items in larger size and weight.
Standard Delivery: Smaller
items will be delivered via 3rd party courier service.
Pick up from Store Terms
This service ONLY
AVAILABLE IN ONKING STORES (KLANG VALLEY)
If you are within Klang Valley,
you may choose to pick up from our stores.
Self-collection orders are only
ready for own collection when orders are processed.
We will inform to the customer
through using E-Mail/SMS/WhatsApp when your self-collection order is ready.
We could only do online order
processing during Monday to Friday, Except PUBLIC HOLIDAY.
We have committed ourselves
to deliver your parcel to your doorstep within the promised timeframe; however,
we do seek your understanding if delays happen as unpredictable factors such as
weathers, high order demands and road traffics can cause unwanted delays.