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After you placed the order in ONKING eGO website and confirmed the payment, our customer service officers will process it within 48 hours, and arrange your delivery when ONKING’s Own Fleet or Installation Service is required. However, due to stock availability in different Stores, ONKING may take up to another 2 working days to make the item ready for your Store-Collection or ready for shipping out from dedicated location. For smaller items that doesn't require installation and suitable for standard parcel shipment, you can receive your purchase within 5 working days.
Our warehouse will perform due diligence inspection twice to ensure the quality of our product, including the parts or accessories user manual and warranty card are good in condition before we delivered to our customer.
Delivery of your purchase falls into 2 schemes:
ONKING Delivery (Klang Valley areas): Items in larger size and weight, and/or require basic installation service provided by ONKING's staff.
Standard Delivery: Smaller items will be delivered via 3rd party courier service, such as CITYLINK.
Standard Deliveries for Smaller Items
ONKING eGO uses 3rd party delivery services, CITYLINK for smaller items that require no installation. We need up to 3 working days to process and transfer your order items between warehouse. CITYLINK will collect the parcels from ONKING warehouse, and ship to you within 1-3 working days.
Pick up from Store Terms
This service ONLY AVAILABLE IN ONKING STORES (KLANG VALLEY)
If you are within Klang Valley, you may choose to pick up from our stores.
Self-collection orders are only ready for own collection when orders are processed.
We will inform to the customer through using E-Mail/via SMS when your self-collection order is ready.
We could only do online order processing during Monday to Friday , Except PUBLIC HOLIDAY.
We have committed ourselves to deliver your parcel to your doorstep within the promised timeframe; however, we do seek your understanding if delays happen as unpredictable factors such as weathers, high order demands and road traffics can cause unwanted delays.