Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

·         You received the wrong item in your package.
And the general requirements for returns are as follows:

1.    You have proof of purchase (order invoice number and receipt).

2.    The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.

3.    The product must not have been used or installed or had any data inputted.

·         Under what conditions is/are the product non-returnable:

1.    In the interests of hygiene: Flash Sales and Promotion products, Mobile Phone, Personal Care products and Health products cannot be returned unless they are unopened and in their original packaging.

2.    Once Installed: Air-Conditioner, TV (once wall-mounted)

3.    Once Used: All Electrical and kitchen appliances, IT, cameras, Free gifts and accessories

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and check out “Returns”.
Our customer service agent will verify the return reason and contact you for the process of return.

Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within ten (10) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end. 

CAN I RETURN MY PRODUCT AFTER 7 DAYS UPON RECEIPT?

Your PRODUCT cannot be returned after 7 days upon receipt; it can only be serviced. We suggest you contact and send the PRODUCT directly to its warranty center or ONKING BRANCHES for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package.

WHAT IF MY PURCHASE PRODUCT IS FAULTY OR DEFECTIVE?

If you found the product to be faulty or defective, please fill up the return form “Returns” or contact our Customer Service at ecteam@onking.com.my or call 60356316808 within seven (7) working days of delivery and we will determine if the product is faulty or defective and offer you one of the following options:

Replacement: The same product that you ordered will be shipped to you.

Our Customer Service will contact you within 24 hours with the replacement product delivery time, and the process to return the Dead on Arrival product.

Service: You may have the product repaired; however, once serviced the product is no longer eligible for replacement. Product must be deemed faulty or defective by our Customer Service within seven (7) working days working days of delivery in order to receive a replacement unit. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

If your return is valid, we will process your replacement or refund, based on what you have indicated to our ONKING eGo Customer service. 

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.